Job Description

Req ID: 323421

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Developer-Salesforce Einstein A to join our team in Remote, Delhi (IN-DL), India (IN).

"Key Responsibilities:
Lead the design , development , and implementation of AI-driven solutions using Salesforce Einstein features around Sales & Service cloud
Collaborate with architects and AI engineers to design AI-driven solutions for predictive analytics, customer insights, and automation.
Lead the integration of open AI models into Salesforce, utilizing languages such as Apex, Python, and Java to enhance Salesforce functionalities and user experience.
Integrate third-party applications and data sources with Salesforce via APIs
Collaborate with product managers, data scientists, and developers to ensure successful implementation of AI/ML solutions aligned with business goals.
Implement automated workflows and intelligent data-driven decision systems within Sales Cloud, Service Cloud, and Marketing Cloud.
Use Salesforce Einstein for natural language processing (NLP), image recognition, and predictive analytics to enhance customer service and sales strategies.
Analyze customer data (including purchasing patterns, credit history, and demographics) to identify actionable insights and recommend tailored product offerings.
Monitor and fine-tune AI models, ensuring accuracy and performance in live environments, and continuously improve them based on feedback and evolving business needs.
Ensure data security and compliance standards are adhered to when handling sensitive customer information in AI/ML models.
Key Qualifications:
6+ years of overall experience in Salesforce development with at least 2 + years of relevant hands-on experience in Salesforce AI Solutions development.
Expertise in Salesforce Einstein AI features which includes Sales Cloud Einstein , Service Cloud Einstein , Einstein Copilot, Prompt Builder , Einstein Studio, Einstein Chatbot etc.
Expertise in customizing applications using Apex, LWC and Lightning Flows
Experience with data modeling, data integration using REST APIs and handling large datasets within Salesforce.
Good understanding of machine learning algorithms, including classification, regression, clustering, and time series forecasting.
Strong understanding of Salesforce architecture, including Sales and Service Cloud features.
Familiarity with NLP, image recognition, sentiment analysis, and other AI applications to improve customer experience.
Strong problem-solving skills and the ability to translate complex business needs into actionable AI/ML solutions.
Strong understanding of natural language processing (NLP) and its application in creating effective AI prompts.
Knowledge of AI governance, model explainability, and data ethics.
Knowledge on leveraging large sets of structured and unstructured data to develop data-driven tactical and strategic analytics and insights using ML, NLP solutions
Preferred Skills (Good to have) :
Salesforce Certified in one or more areas: Einstein Analytics and Discovery Consultant, Salesforce Platform Developer II, or Salesforce Certified AI Associate.
Experience in Salesforce Data cloud
Experience with MLOps practices and automating model training and deployment within Salesforce.
Experience working in industries such as banking, finance, or e-commerce with a focus on AI-driven customer insights.
Hands-on experience in deploying and scaling AI models in cloud environments like AWS, Azure, or Salesforce Cloud.
Experience with Einstein Analytics or Tableau CRM for building AI-driven dashboards and reports.
Experience in Python, TensorFlow, or PyTorch for developing ML models.
Experienced with NLP, LLMs (extractive and generative), fine-tuning and LLM model development."

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

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