Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Quality Assurance Analyst do at Fiserv?
A successful Technical Quality Assurance Analyst ensures the reliability of our credit card financial software platform. As a key member of the Credit Card Module (CCM) team, you will collaborate across multiple time zones to develop and execute test strategies, manage testing processes, and uphold lofty standards of quality. This role is crucial for delivering high-quality projects and enhancing client satisfaction.

What you will do:

• Collaborate with the Agile team and participate in Scrum ceremonies across multiple time zones, ensuring adherence to Agile best practices.
• Design and develop comprehensive QA test plans, test cases, and test scripts for both new features and regression testing.
• Review and analyze business requirements to understand system capabilities and maintain traceability to test cases.
• Execute test plans through functional and regression testing, document results, and manage issues using tools like Jira.
• Develop and maintain technical documentation related to the QA process, ensuring clarity for both technical and non-technical audiences.
• Contribute to process improvement initiatives and provide feedback to enhance testing methodologies, tools, and team performance.

What you will need to have:

• 5+ years of professional experience in Quality Assurance roles within a software development environment.
• 5+ years of experience in developing test plans, writing test cases, and executing tests to validate software against requirements.
• 3+ years of experience with Jira, Confluence, and Git. 2+ years of experience with automated testing frameworks and API testing tools such as Postman and Selenium.
• 5+ years of experience in effectively conveying technical information to diverse audiences through excellent verbal and written communication skills.
• Bachelor’s degree in computer science, Information Systems, Business, or a related field, or equivalent work experience.

What would be great to have:

• 3+ years of experience in the financial services, banking, or credit card processing industry.
• Relevant professional certifications such as ISTQB, CSM, or PMI-ACP.
• 2+ years of experience in creating visual documentation and training content using diagramming tools.
• Note: This position is in our Kansas City, KS site. The candidate must be able to work in the office with the team daily and collaborate with additional team members in other sites as needed.
  

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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